Who is behind Asentia AI?
I'm Kolbe, a firefighter, husband, and dad of two here in the Austin area. On the job, every call matters, because someone on the other end needs help. I built Asentia AI so the time I'm off duty goes to my family, not my phone. Xìa works the same way I do: she treats every call like it's important, day or night, so your customers always get an answer.
Can I hear Xìa as my own business before I pay?
Yes. We will build a free custom demo: a sample Xìa that answers as your business, with your services, hours, and area. You call her, hear how she sounds, and then decide. You can also call (737) 225-1394 to hear a live demo of a fictional Austin HVAC shop, Lone Star Comfort Heating and Air.
What does Xìa do?
Xìa is your AI front desk. On both packages, she answers every call 24/7, books appointments, answers common questions in a friendly, local way, can speak with Spanish-speaking callers, and texts you a summary of each call, using the hours, services, prices, and rules you give us. Growth also adds a text bot that answers and books by text, instant missed-call text-back, appointment reminders, review requests after each job, and a monthly results report of calls caught after hours and jobs booked.
Does she sound like a robot?
Xìa is set up from your real service area and the way you talk, so she sounds friendly and Texan, not like a call center. Call the demo at (737) 225-1394 and decide for yourself, or get a free custom demo that answers as your shop. She is an AI assistant, and she can say so if a caller asks.
Can Xìa answer callers in Spanish?
Yes. Xìa can answer callers in Spanish. The current live demo number is English only. If you want Spanish on your line, tell us when you request your free custom demo.
Will this work for my kind of business?
Yes. Xìa can be set up for any type of small business that takes calls, texts, or appointments. We start from your services, hours, prices, and FAQs, so she talks about your business, not a generic script.
How long does setup take?
Setup is done-for-you. After we have your completed intake form, most businesses are usually live within 48 hours. You just forward your number. If you want Xìa to text customers, phone-carrier text registration can take up to 5 business days. We will text you when she is ready for a test call.
What do I need to provide?
A completed intake form, which usually takes about 20 to 30 minutes. That covers your business story, services and prices, hours, service area, booking rules, policies, top customer FAQs, current promotions, words or claims to avoid, and how to handle emergencies. Please also include your website and Google Business link, if you have them. With your okay, we will pull extra details from those. You will also tell us how you want calls to reach Xìa, and complete billing through a secure payment link. Please do not write card numbers on the form.
What does it cost, and what is in each package?
Essential is $197 per month with a $297 setup fee. Growth is $397 per month with a $497 setup fee. The pricing section above lists what is included in each one. If you are not sure which to pick, we can recommend one. You can hear a free custom demo before you pay.
Is there a long contract? Can I cancel anytime?
No long contracts. Packages are month to month. You can cancel anytime. The setup fee is non-refundable once setup begins.
What is in the monthly results report?
The monthly results report is part of Growth. It shows calls caught after hours and jobs booked. Essential includes a text summary after each call, not the monthly report.
What if Xìa cannot answer a question?
You tell us what she should do: take a message and say you will call back, transfer the call, or text you the question. She will not invent prices, promises, or answers she does not have.
What about emergencies?
You define what counts as an emergency for your business, and what Xìa should do: transfer the call to you, text you right away, both, or give the caller an emergency number you provide. That is set up before she goes live. On both packages, Xìa answers every call 24/7, so she can follow those instructions when an emergency comes in.
Can I keep my current business number?
Yes. Most clients keep their current number and forward calls to Xìa, so nothing changes for your customers. You can also have calls ring you first and go to Xìa if you do not pick up, or use a new local number for Xìa.
How is my information handled?
Xìa may record and transcribe calls so she can do her job and send you a short summary. Call recordings are deleted after 90 days. Asentia never sells customer data. Where your state or industry requires it, you tell callers that the call may be recorded. Marketing texts go only to customers who agreed to get them, and anyone can reply STOP at any time. For medical, dental, or med spa businesses, tell us if you need a HIPAA agreement. [HIPAA TERMS TO CONFIRM: whether a HIPAA agreement is available, and when it is required.]
Can I try Xìa before I sign up?
Yes. The best way is a free custom demo, a sample Xìa that answers as your own business. Fill out the form below and we will set that up. You can also call (737) 225-1394 to hear the live HVAC demo. Pretend you need your AC fixed and see how she handles the call.
Does Xìa work after hours?
Yes. On both packages, Xìa can answer calls 24/7. On Growth, she can also text your customers after hours, and your monthly results report will show calls caught after hours and jobs booked. You set your business hours, so she knows when you are open, when to book, and what to say when you are closed.
Do I have to be technical, or change my tools?
No. We set everything up for you, remotely. If your calendar or booking app allows direct booking, Xìa can book into it. If not, she can text customers your booking link or take their information for you to confirm. When she is ready, you just forward your number.
How do I get started?
Request a free custom demo with the form below, or email hello@asentia.ai. We will follow up, build a sample Xìa that answers as your business, and then send the intake form if you want to go live. Reach us at hello@asentia.ai or [CONTACT PHONE].